We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@luxefurnishes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@luxefurnishes.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as custom/special orders or personalised items. Unfortunately, we also cannot accept returns on sale items or those sold on gift cards. Please get in touch if you have questions or concerns about your specific item.
What if I didn’t liked something and want to return?
We're confident you'll love your Luxe Furnishes products, but if something goes wrong, it's easy to send them back to us and get a full refund (minus any shipping costs) within 14 days of delivery. Just get in touch with our team and they will be happy to assist you with your return.
Please keep in mind that the cost to send your items back to us will be borne by you. All returns should be insured against carrier damage i.e. recorded delivery. You are responsible for the safekeeping of the item(s) until we receive it. All returns must be packaged in their original packaging to avoid any damage.
Looking to exchange something instead?
If you want to replace something, you have 14 days to do so. Just contact us and we will guide you how to send the item(s) back to us (at your own cost). Once the item is back in our warehouse, we will then be able to dispatch your new order considering the difference in price has been settled.
PS: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not usually within 5 working days. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@luxefurnishes.com.
